t2 business solutions blog

Training Needed To Motivate Employees

An article on Training Zone explains how a recent independent survey shows that two out of three UK workers whose employers do not contribute to their skills training are unmotivated and have little desire to progress.

The survey, commissioned by the Association of Accounting Technicians (AAT), surveyed over 1,000 individuals to ascertain how much impact training has on staff from a motivational point of view.

Results revealed that 68% considered themselves to be in a job and not a career, and over half claimed they were, at most, only motivated occasionally. In addition, nearly a quarter stated that they work to a level that 'gets them by' and a further 7% admitted they are not motivated whatsoever.

In contrast, 64% of those who received significant training (in-house or by an external organisation) funded at least in part by their employer, said that they were mostly either 'motivated' or 'exceptionally motivated'.

To keep your staff motivated, why not look to organise some training for them? It may be possible to get fully funded vocational training programmes, or you could organise some tailored training specifically for them. Visit t2 business solutions for more information on what is available in your area.

Problems Caused Through Slow Response Times

An article on the ILM website explains how thousand of pounds are being lost due to slow response times to customer enquiries.

The 2008 Bellwether survey of the way UK firms compete for business found that putting off dealing with telephone calls and emails for more 30 minutes can now increase the risk of losing business, which is an hour and a half increase from last years results.

It has also been shown that slow response times can cost each business an average of £18,840 in lost business. It has also been commented that as email is instant, there is no reason that people should not get a reply straight away, even to say that the enquiry is being dealt with.

This could be a customer service issue within an organisation and could be addressed with some directed training. t2 business solutions offers a variety of training including a one-day open course on Essentials of Customer Service, which is coming up on 29th July for only £95pp.

£300m a year for RSI

An article on ILM explains that Microsoft has recently completed a survey showing that two-thirds of workers are now affected by repetitive strain injury, which is costing firms over £300m per year.

A survey of 1,000 office workers found that 68% suffer from aches and pains in their back, shoulders and wrists, which can be put down to the growing number of mobile workers, with devices such as laptops and smart phones.

It has been suggested that the 30% rise in RSI can be put down to firms not giving enough care and attention to employees wellbeing.

t2 business solutions offers tailored training in Health and Safety for employees, directors, office workers and more. This training can be completely catered to any situation and can include proper use of equipment, manual handling and more specific needs such as Corporate Manslaughter and Control of Substances Hazardous to Health.

If your business is losing out due to RSI or other work-related injuries, visit t2's website to find out more about how to better the Health and Safety regulations in your organisation.

Customer Service Skills Vital To £400m Contact Centre Sector

An interesting article on icWales explains how the Contact Centre sector continues to be a major employer in Wales. Providing over 28,000 jobs, it supplies over £400m to the economy.

The article also explains how, whatever the industry of the contact centre, employees will develop vital Customer Service skills. However high the employee rises, or whatever direction they go in, employees will learn front-line customer service skills which are important in any job role.

Many contact centres also offer the option of additional training programmes, to further develop customer service and sales skills of staff. t2 business solutions offers a variety of customer service and sales training options, ranging from vocational Modern Apprenticeships and bespoke tailored training, to one-day open courses at their head office in Cardiff.

For more information on what is available, visit t2's website.