An interesting article on icWales explains how the Contact Centre sector continues to be a major employer in Wales. Providing over 28,000 jobs, it supplies over £400m to the economy.
The article also explains how, whatever the industry of the contact centre, employees will develop vital Customer Service skills. However high the employee rises, or whatever direction they go in, employees will learn front-line customer service skills which are important in any job role.
Many contact centres also offer the option of additional training programmes, to further develop customer service and sales skills of staff. t2 business solutions offers a variety of customer service and sales training options, ranging from vocational Modern Apprenticeships and bespoke tailored training, to one-day open courses at their head office in Cardiff.
For more information on what is available, visit t2's website.
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Posted by: logo design | Saturday, 07 June 2008 at 08:07 AM